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Refund & Exchange Policy

Last Updated: 6/29/2026

At MAR Mouth Chill, we are committed to providing you with premium, natural oral freshness. Because our products are consumable personal care items, we must adhere to strict hygiene and safety standards.

No Returns

Due to the consumable nature of our products, we do not accept returns or offer refunds once an order has been successfully delivered. This policy ensures that every customer receives a brand-new, untampered product directly from our facility.

Exchanges for Damaged or Incorrect Items

We stand by the quality of our products and our packaging. If your order arrives damaged, defective, or if you receive the incorrect item, we will gladly offer a free replacement.

To be eligible for an exchange:

  1. Report the Issue: You must contact us within 48 hours of receiving the delivery.
  2. Provide Proof: Please email us at buymaronline@gmail.com with your order number and clear photos/videos of the damaged or incorrect item, including the outer shipping box.
  3. Unused Condition: The individual product packets must remain unopened and unused.

Once our team reviews and approves your claim, we will immediately dispatch a replacement order to your address at no additional cost to you.

Order Cancellations

Orders can only be canceled if they have not yet been processed or dispatched from our warehouse. Once an order has been handed over to our shipping partners, it cannot be canceled or modified.

Need Help?

If you have any questions or concerns about your order, our support team is always here to help.